SHIPPING & RETURNS

As stated in our Terms and Conditions you have the right to return or exchange products within the trial period of 14 days. If the product delivered by And it’s Gone

is not returned within 14 days of receipt, the transaction is accepted by the consumer and no return claims can be made. 

 

And it’s Gone only accepts the return or exchange of products under the following conditions:

- The product is returned in the exact same condition as it was sent.
- And it’s Gone labels have not been removed. Labels that were removed and re-attached to the products are not accepted and result in a refusal of the return.
- All other tags are not removed
- Boxes and packaging are undamaged.
- Items are returned in the original box if And it’s Gone has provided it. 
- When a product is returned it should be complete. Incomplete products are not accepted and result in a refusal of the return.
- A return form should have been received by And it’s Gone before the goods arrive.
- The consumer is responsible for the cost of the return. Returns are accepted by courier or by drop-off at And it’s Gone, Nassaukade 155H, 1053 LK, Amsterdam, the Netherlands.
- The consumer sends the Track & Trace code by mail to And it’s Gone to guarantee a smooth return process. 
- The consumer remains responsible for the product also during the time that the product is in the possession of an external courier. The insurance of the product is at the decision of the consumer.
- And it’s Gone will return the amount of the value of the product minus the shipping cost to the consumer within 14 days after accepting the return.